Jun 05 2020

    HOW CAN I GET BETTER AT DEALING WITH CONFLICT? All battles are battles with the self MANY YOUNG PEOPLE GREW UP up thinking that all conflict is injustice. That’s what you get for giving every kid a trophy for showing up for baseball and football.  I see many opportunities for teamwork, leadership, innovation, collaboration, healthy cultures, […]

Jun 04 2020

    IT’S NOT WHAT YOU SAY BUT HOW YOU SAY IT. If your style doesn’t match the needs of your audience, don’t bother. COMMUNICATION IS THE LIFEBLOOD of any business or team. But if your style rubs others the wrong way they won’t listen to the content of your message.  Communication agility is key.  Here are the […]

May 27 2020

    HOW TO LEAD THROUGH FEAR AND ISOLATION 10 steps to build connection and engagement. THE CORONAVIRUS HAS CAUSED all of us to experience our greatest fears of being excluded and losing control. On top of that, the number of employees working from has shot up from 16 to over 60%. Working virtually has major […]

May 22 2020

  THE BEST RESULTS COME FROM THE BEST QUESTIONS Ask and you shall receive THE QUALITY OF HOW WE MAKE DECISIONS, pursue opportunities, solve problems and develop new ideas is based on the quality of the questions we ask. That all makes sense, but remember the child told to do the right thing, the student […]

May 07 2020

*|MC_PREVIEW_TEXT|*   RESOLVING CONFLICT IS KEY TO ENGAGEMENT To build a learning culture don’t avoid conflict. IF YOU BELIEVE FRIENDSHIPS, marriages, teams and companies grow and die one conversation at a time then everyone should make effective communication a top priority. And if that were to happen, we have to get really good at managing […]

Apr 05 2019

I’d like you all to imagine you’re an engineer, working on a NASA project, to launch a shuttle into space.  Due to weather and other issues, the launch has been postponed 8 times, each costing NASA millions of dollars. The pressure is mounting to get this bird off the ground.  The date is January 28th, […]

Mar 21 2018

Communication without conflict is peaceful, harmonious and pleasant. Imagine your family, fellow employees, and negotiations between nations void of conflict. Wouldn’t we be less stressed, more relaxed, with far fewer lives lost in wars? But communication without conflict can also be boring, unimaginative and repetitive. Imagine how dull conversations over dinner and in team meetings […]

Feb 21 2018

A great mission statement, developed and implemented the right way, engages employees, defines priorities and guides daily work.  However, most people equate mission statement development with getting a root canal.  Mission statements fail for five reasons:  1.  Leaders develop them without involving those who implement them.  2. They choke off growth because they focused on […]

Jan 04 2018

When we insult each other we damage relationships and that is why direct verbal insults aren’t socially acceptable. But some individuals use body language to hurt others either intentionally or unintentionally. Dismissive gestures vary from culture to culture and they can be used in a variety of ways to: •    minimize or ignore the other […]