Mar 21 2018

Communication without conflict is peaceful, harmonious and pleasant. Imagine your family, fellow employees, and negotiations between nations void of conflict. Wouldn’t we be less stressed, more relaxed, with far fewer lives lost in wars? But communication without conflict can also be boring, unimaginative and repetitive. Imagine how dull conversations over dinner and in team meetings […]

Feb 21 2018

A great mission statement, developed and implemented the right way, engages employees, defines priorities and guides daily work.  However, most people equate mission statement development with getting a root canal.  Mission statements fail for five reasons:  1.  Leaders develop them without involving those who implement them.  2. They choke off growth because they focused on […]

Jan 04 2018

When we insult each other we damage relationships and that is why direct verbal insults aren’t socially acceptable. But some individuals use body language to hurt others either intentionally or unintentionally. Dismissive gestures vary from culture to culture and they can be used in a variety of ways to: •    minimize or ignore the other […]

Nov 16 2017

Remember Newton’s Third Law of Motion:   For every action there is an equal and opposite reaction?  I’ve coined a similar law for business teams: For every symptom there is a hidden root cause.  Symptoms are easy to see while root cause is often hidden.  Why should we care? We make decisions on what we can […]

Oct 31 2017

I’ve heard it said that the only constant you’ll have in life is laundry: it’s always there, waiting to be done.  Like everything else, business is in a constant state of change.  Though we’ve changed our name, we’ve been around since 1992 and I’ve seen business morph and change on a regular basis ever since.  […]

Oct 12 2017

To see American management 20 years ago, visit a company in India today.  Like many other developing countries, India imitates American business. Yes, U.S. businesses have leaped forward in many ways. But we’ve also taken several steps back. Today in this country, we often avoid conflict by tiptoeing around issues and discouraging debate. In an effort […]

Oct 04 2017

I’ll admit it.  I’m an email addict.  I’m a people-pleasing baby boomer who wants to be on the ball and prove my worth by the speed of my response.  On average I check email 30-40 times an hour: It’s the first thing I do in the morning, the last thing I do at night and […]