Jun 25 2020

    SOLVE PROBLEMS, NOT SYMPTOMS What appears as complex is avoidance of the truth ONE OF A LEADER’S JOB is to identify and solve problems. Too often, we address symptoms masked as the root cause of a problem. It’s no wonder why leaders are spinning their wheels or feeling overwhelmed by the complexity of […]

Jun 05 2020

    HOW CAN I GET BETTER AT DEALING WITH CONFLICT? All battles are battles with the self MANY YOUNG PEOPLE GREW UP up thinking that all conflict is injustice. That’s what you get for giving every kid a trophy for showing up for baseball and football.  I see many opportunities for teamwork, leadership, innovation, collaboration, healthy cultures, […]

May 07 2020

*|MC_PREVIEW_TEXT|*   RESOLVING CONFLICT IS KEY TO ENGAGEMENT To build a learning culture don’t avoid conflict. IF YOU BELIEVE FRIENDSHIPS, marriages, teams and companies grow and die one conversation at a time then everyone should make effective communication a top priority. And if that were to happen, we have to get really good at managing […]

May 07 2020

    THE CASE FOR INNER PEACE Dean Newlund shares a leadership lesson from abroad. ON A RECENT TRIP TO BANGKOK, my thoughts centered on how to best serve my client. Traveling internationally had become routine. Little did I know that, on this trip, the teacher would become the student, and I would receive some […]

Mar 21 2018

Communication without conflict is peaceful, harmonious and pleasant. Imagine your family, fellow employees, and negotiations between nations void of conflict. Wouldn’t we be less stressed, more relaxed, with far fewer lives lost in wars? But communication without conflict can also be boring, unimaginative and repetitive. Imagine how dull conversations over dinner and in team meetings […]

Jan 04 2018

When we insult each other we damage relationships and that is why direct verbal insults aren’t socially acceptable. But some individuals use body language to hurt others either intentionally or unintentionally. Dismissive gestures vary from culture to culture and they can be used in a variety of ways to: •    minimize or ignore the other […]

Sep 26 2017

“Gen X and Gen Y employees don’t have a solid work ethic.”  “Baby boomers are slow to change.” “The younger generation is one of entitlement.”  “The older generation values money over a quality work environment.” You’ve heard these comments. You may have even made them.  Whether they are true or not, baby boomers and younger […]

Sep 06 2017

It is impossible to calculate the sales dollars lost when a salesperson misses important clues provided by the customer.  We found that Fortune 500 top sales performers possess the ability to identify and respond to their client’s specific social styles. Studies indicate that when salespeople do not adjust their behaviors to the buyer’s, they experience […]

Aug 22 2017

I seldom pause a television show to rewind back to a line delivered by a character just so I can write it down, but tonight I did.  The eldest daughter in Madame Secretary commented on college students protesting the Peruvian government. The line that got me to reach for the rewind button on the remote […]