Mar 21 2018

Communication without conflict is peaceful, harmonious and pleasant. Imagine your family, fellow employees, and negotiations between nations void of conflict. Wouldn’t we be less stressed, more relaxed, with far fewer lives lost in wars? But communication without conflict can also be boring, unimaginative and repetitive. Imagine how dull conversations over dinner and in team meetings […]

Jan 04 2018

When we insult each other we damage relationships and that is why direct verbal insults aren’t socially acceptable. But some individuals use body language to hurt others either intentionally or unintentionally. Dismissive gestures vary from culture to culture and they can be used in a variety of ways to: •    minimize or ignore the other […]

Sep 26 2017

“Gen X and Gen Y employees don’t have a solid work ethic.”  “Baby boomers are slow to change.” “The younger generation is one of entitlement.”  “The older generation values money over a quality work environment.” You’ve heard these comments. You may have even made them.  Whether they are true or not, baby boomers and younger […]

Sep 06 2017

It is impossible to calculate the sales dollars lost when a salesperson misses important clues provided by the customer.  We found that Fortune 500 top sales performers possess the ability to identify and respond to their client’s specific social styles. Studies indicate that when salespeople do not adjust their behaviors to the buyer’s, they experience […]

Aug 22 2017

I seldom pause a television show to rewind back to a line delivered by a character just so I can write it down, but tonight I did.  The eldest daughter in Madame Secretary commented on college students protesting the Peruvian government. The line that got me to reach for the rewind button on the remote […]

Aug 16 2017

  Productivity has stalled because employees feel they no longer have to work as hard to keep their jobs, and not since the iPhone have we seen a breakthrough technology change the way we work. Economic gyrations and game-changing technologies happen cyclically. Our nine-year bullish economy will be replaced with another recession and new technologies […]